Eye laser surgery survey in Türkiye – report from Saturday, March 24, 2007

Swisslasik.ch Patient enumfrage

Your Decision-Making Process
-1 How and why did you decide to have your eyes lasered abroad?
Because it was too expensive in Switzerland… Wearing glasses and contact lenses became cumbersome over time; I also didn’t tolerate the lenses very well anymore.

-2 How did you choose us?
Via the Internet

-3 What impressed you most about our company?
Immediate, prompt, and excellent service! Thank you so much!

-4 Have you found other providers like swisslasik.ch? What makes swisslasik.ch different?
No other providers were found, but I didn’t look any further either. Swisslasik made a good impression from the start!

-5 Many people are still hesitant to have their eyes lasered in Istanbul. How can swisslasik.ch better reach these people?
Perhaps more articles in magazines; e.g., in “Das Beste”

Hotel
-6 Was there anyone at reception who spoke German or English?
Yes, but their English wasn’t very good, though we could still communicate.

-7 Was the hotel and room clean?
Yes, the room is a bit small.

-8 Were the staff helpful and friendly?
Very friendly and helpful

-9 Was the breakfast okay?
It was okay! On Good Friday morning we did listen to a Christmas musical: Silent Night, etc., which was still amusing!

-10 Were you able to sleep peacefully?
It was rather loud, mainly disturbed by other predominantly young guests.

-11 Were you asked for extra money?
For sauna and wellness area

-12 How generally satisfied are you with the hotel? (please enter a number from 1 to 5)
5

Pickup service
-13 Is the person late? If so, by how much?
no

-14 Was he always there, helpful and friendly?
Yes, very friendly and cheerful!

-15 Did he accompany you between the hotel and the hospital each time?
Yes, of course

-16 Did he drive the car well?
And

-17 Are you having trouble with luggage space?
No

-18 How generally satisfied are you with the pick-up service? (please enter a number from 1 to 5)
5

Clinic
-19 Did you have to wait for hours without knowing why?
No

-20 Were you warmly welcomed by the staff and the doctor?
Yes very!

-21 Were you given sufficient information before the operation?
It went very quickly, and efficiently.

-22 How satisfied are you with the result of the operation?
Very satisfied

-23 Were you cared for in German?
Yes, although it would have been possible in English as well. At times it was a little confusing to hear so many languages.

-24 Were you charged any additional costs?
No.

-25 How generally satisfied are you with the clinic? (please enter a number from 1 to 5)
5

Swisslasikpass
-26 What information do you find useful in the Swisslasikpass?
I find it very good, useful, and professional that it is issued personally to each individual. All the information is very useful!

-27 Which pieces of information in the Swisslasikpass do you find useless?
no

-28 Are there any incorrect details?
No, but a city map would have been useful.

-29 What can we do better?
Swisslasik.ch

-30 What was particularly good?
The entire care team!

-31 What was particularly bad?
Noise in the hotel.

-32 What can we do better?

-33 How generally satisfied are you with us? (please enter a number from 1 to 5) 5

-34 Will you recommend us?
Yes, of course!

-35 May we publish your answer on forum.swisslasik.ch?
Yes, of course!

-36 May we give your telephone number / email address to interested parties who would like to speak with swisslasik.ch patients?
And

The evaluation form was already filled out in Istanbul with similar questions!

Thank you so much for taking the time to talk to us!

Swisslasik.ch