Patient report LASIK Türkiye – Report from Tuesday, March 20, 2007

This is how our patient Mrs. Pleschinger filled out our survey on March 20th:

Patient survey

Your Decision-Making Process
-1 How did you decide to have your eyes lasered abroad?
Report in Facts, information from the internet

-2 How did you choose us?
Internet

-3 What impressed you most about our company?
Complete organization, pre- and post-operative examinations in Switzerland guaranteed. Price

-4 Have you found other providers like swisslasik.ch? What makes swisslasik.ch different?
I didn’t look for other providers.

-5 Many people are still hesitant to have their eyes lasered in Istanbul. How can swisslasik.ch better reach these people?
Perhaps with several patient testimonials.

Hotel
-6 Was there anyone at reception who spoke German or English?
No one spoke German, and not everyone was fluent in English, but we were still able to communicate!

-7 Was the hotel and room clean?
Yes

-8 Were the staff helpful and friendly?
Yes, only the room service left much to be desired; the ordered food arrived very late and was cold!

-9 Was the breakfast okay?
Yes

-10 Were you able to sleep peacefully?
There was a party in the restaurant on Sunday, which we could hear in our room, but otherwise it was very quiet.

-11 Were you asked for extra money?
No

-12 How generally satisfied are you with the hotel? (please enter a number from 1 to 5)
4

Pickup service
-13 Was the person late? If so, by how much?
Yes, about 10 minutes. But he called me and let me know, so we knew he was going to be a little late.

-14 Was he always there, helpful and friendly?
Yes, the support and service were excellent.

-15 Did he accompany you between the hotel and the hospital each time?
And

-16 Did he drive the car well?
And

-17 Are you having trouble with luggage space?
No

-18 How generally satisfied are you with the pick-up service? (please enter a number from 1 to 5)
5

Clinic
-19 Did you have to wait for hours without knowing why?
No

-20 Were you warmly welcomed by the staff and the doctor?
Yes, everyone was very nice and took good care of us.

-21 Were you given sufficient information before the operation?
Yes, you could always ask questions if something was unclear.

-22 How satisfied are you with the result of the operation?
I’m very satisfied

-23 Were you cared for in German?
Yes, there was always someone there, so there were never any communication problems. We spoke English with the doctor, but there was always someone available to translate.

-24 Were you charged any additional costs?
No

-25 How generally satisfied are you with the clinic? (please enter a number from 1 to 5)
5+++

Swisslasik Pass
-26 Which information in the Swisslasik Pass did you find useful?
All the information in the Swisslasik Pass was useful, unfortunately it fell apart!

-27 Which pieces of information in the Swisslasikpass do you find useless?
no

-28 Are there any incorrect details?
No

-29 What can we do better?
I think he’s very good just the way he is.

Swisslasik.ch
-30 What was particularly good?
Everything went very well, quickly, and smoothly. We were very satisfied with everything. They were always available to answer questions, and the replies were always very prompt.

-31 What was particularly bad?
—

-32 What can we do better?

-33 How generally satisfied are you with us? (please enter a number from 1 to 5)
5

-34 Will you recommend us?
And

-35 May we publish your answer on forum.swisslasik.ch?
And

-36 May we give your telephone number / email address to interested parties who would like to speak with swisslasik.ch patients?
Yes, but please only use the email address XXXXXXX*. I will definitely reply.

*Data protection for swisslasik.ch patients. Email address provided upon request.____Admin forum.swisslasik.ch